Innovation and Technology
The IT Department delivers the best proven technology and services available for computer, data, telecommunications, mapping, and critical business systems of the City to employees and the public through excellent customer service, continuous improvement, innovative problem-solving, adherence to standardized information technology best practices, and collaborative solutions.
The IT Department is committed to being a provider of critical services for all City departments. The technology services goals for the IT Department is:
- Continue to align technology with the City priorities and the business goals of the organization.
- Build alliances with key decision-makers.
- Lobby for, and obtain, financial and other resources to deliver services and implement projects. (ITSC)
- Deliver quality customer service at all times.
- Promote a commitment to excellence.
- Assist in converting business requirements to technical needs.
- Provide innovative problem-solving solutions using proven technologies.
- Maximize the City’s investment in technology.
- Develop and manage a technology infrastructure and processes to electronically preserve and share the extensive knowledge base of City departments. Maintain highly skilled and motivated information technology professionals.
Service Delivery Areas
The Infrastructure Services division provides support in five major areas that are described below:
- Service Desk
- Is the single point of contact to make it easier for customers to report incidents and requests related to technology
- Technicians are the first point of escalation if the Service Desk technicians cannot resolve the incident.
- Network Services
- Includes all services to provide and maintain the City’s network infrastructure, which is based on Ethernet and consists of two core switches connected via a 10 Gbps wide area network (WAN) fiber link.
- System and Storage Administration Services
- Includes server administration and management, testing, patch management, anti-virus monitoring, and operating system upgrades.
- Telecommunications Services
- Supports over 2 PRI circuits, 7 Copper connections to City facilities, 2 Cisco telephone systems, and 351 handsets. The telecommunications technician is also responsible for the cabling and wiring throughout the City to ensure that standards are maintained.