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October 11, 2018
8:00 AM - 12:00 PM
Time Details:
DATES & TIMES: · Thursday, October 11, 2018 (4 Hour Class) · Class starts at 8:00 AM Sharp - and ends at 12:00 Noon (Local Time)
Missouri City Police Department 3849 Cartwright Road Missouri City, Texas 77459 PSHQ Training Room
Missouri City, TX 77459
(281) 403-5805
$99.00 per attendee.
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Thursday, October 11, 2018

911 Operators and Dispatchers perform a complex and very stressful function. Unfortunately, the critical role they play often is misunderstood by administrators, officers and citizens. They must be able to handle incoming calls, dispatcher officers, transfer calls to appropriate agencies, coordinate multiple units for emergency calls, record computer requests by field units and in some cases, process written reports. Frequently, they must provide immediate emergency care instructions to panicked, distressed and highly emotional callers. They must perform all of these functions while remaining calm and reassuring. In addition, Comm. Center personnel often play a vital role in ensuring the safety of others, not only callers but also the officers on the street. These dedicated professionals are action-oriented people who work in a very stressful environment.

This Half-Day / 4-Hour Class will present a Reality-Based picture of the Comm. Center and provide students with a first-hand look at the stress and trauma associated with 911 Comm. Center Personnel. From the stress on the job - multiple calls, critical incidents, quick decisions, feeling like a "second class citizen", a low sense of control, a lack of training, the high level of responsibility, little chance for promotions, etc. In addition, a work environment to stress on a personal level that include relationships, shift work, working holidays, time away from family, emotional feelings, getting too close to officers, time for exercise and eating a healthy diet.
In this class students will review the critical incidents and traumatic events they face on every shift. The class will offer strategies and solutions in dealing with the day-to-day stressors of their work life as well as their home life. The class will provide the tools and skills needed to develop a personal plan for resiliency and how to help co-workers when a crisis hits home. Students will participate in stress reduction exercises and receive handout materials.
Thomas Gillan is Executive Director of The P S U Crisis Management and Training Group, Inc. As a certified law enforcement trainer, Thomas has developed law enforcement curriculums in the areas of Human Trafficking, Law Enforcement Stress, Trauma, Suicide, Crisis Negotiations, Investigations, New Recruits and Human Resource Issues. Mr. Gillan has received numerous awards and recognition for his work from The U. S. Department of Justice, The U. S. Attorney's Office, The FBI National Academy, The Florida Department of Juvenile Justice, The Florida Department of Corrections, The Florida Catholic Conference of Bishops, The Orange County Sheriff's Office and most recently The 2012 Trainer of The Year Award from The Florida Network of Victim Witness Services.

All members of the criminal community.  Training is especially valuable for 911 Operators, Dispatchers, emergency response personnel and anyone associated with the Comm Center in a working or supervisory capacity.  

Claude A. Pichard, Training Force USA
Phone:  850-251-1223