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Posted on: July 26, 2018

2018 Citizen Survey Results Show: Residents Have Positive Perception of City


At their Monday, July 16, regular meeting, City Council Members were presented an overview of the 2018 Citizen Survey results, which showed that residents have a positive overall perception of the City, and citizen satisfaction with City services is much higher in the “Show Me City” than in other communities.

From Monday, April 16 through Monday, May 21, Missouri City conducted its 2018 Citizen Survey, which was administered through the nationally recognized ETC Institute via phone, mail and the Internet.

“Approximately 86 percent of the residents surveyed indicated Missouri City is an ‘excellent’ or ‘good’ place to live, which is significantly higher than the national average of 70 percent,” said Jason Morado of the ETC Institute in a presentation to City Council at their Monday, July 16 regular meeting. “Approximately 80 percent of those surveyed indicated Missouri City is an ‘excellent’ or ‘good’ place to raise children, which is also significantly higher than the national average of 68 percent.”

Missouri City rated above the Texas average in 62 of 78 areas, and above the U.S. average in 55 of 78 areas. Satisfaction with the overall quality of City services rated 14 percent above the Texas average and 12 percent above the U.S. average.

“We are excited to see these high marks in the perception of City services and our image, and that extends to our vast network of engaged citizens,” said City Manager Anthony Snipes. “We have made great strides since the 2016 survey to improve our standing both on a regional and national stage, and it is rewarding to see our collaborative efforts result in positive citizen feedback.”

Residents also identified the following three areas as top overall priorities: Flow of Traffic and Congestion Management; Maintenance of City Streets, Sidewalks, Infrastructure; and Police and Fire Services. Missouri City has seen noticeable increases in satisfaction in the following areas since the previous 2016 Citizen Survey:

  • Overall quality of trash and yard waste services;
  • SeeClickFix to report code violations;
  • Bulky item pick‐up/removal services;
  • Quality of social media outlets; and
  • Overall flow of traffic and congestion management

Notable decreases in satisfaction since the 2016 survey are:

  • How easy City was to contact;
  • How well issue was handled;
  • Enforcement of traffic laws;
  • Enforcements of local codes and ordinances; and
  • How quickly staff respond to requests

“We value citizen engagement and have utilized previous survey results to make important long-range planning and investment decisions,” Mr. Snipes said. “As the budget process progresses, we will take into account this citizen feedback and identify areas of growth and improvement.”

ETC mailed the survey and a City-approved project description letter to a random sample of households. Residents were provided two convenient opportunities to respond: an online link that will be included in the letter and a postage-paid return envelope.

The institute’s goal was to achieve a minimum of 400 completed surveys; this goal was accomplished, with a total of 413 households completing a survey. The results for the random sample of 413 households have a 95 percent level of confidence with a precision of at least +/‐ 4.8 percent.

Established in 1982, ETC Institute is a Kansas-based company that has administered surveys in more than 700 cities and counties nationwide throughout the previous five years. The firm is a national leader in market research for local governmental organizations and, since its founding, has completed research projects for clients in 49 states, including surveys, focus groups and stakeholder meetings.

View the Full Survey Results in the Agenda Packet for the July 16, 2018, Regular City Council or Review the Summary presentation given at the meeting.

For more information about Missouri City, please watch the City website:, like us on Facebook—fb/MissouriCityTX, follow us on Twitter, Instagram and Snapchat—@MissouriCityTX, watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse) or download the MCTX Mobile app (available for free in Google Play and the Apple app store).

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