City officials and staff has received several inquiries regarding warming centers, water notices, open gas stations or food establishments, office closures, solid waste service, price gouging and more. To address these concerns, staff compiled this list of frequently asked questions:
Are there any warming centers in the area?
Yes, the City opened a warming center at the Recreation & Tennis Center, 2701 Cypress Point Dr. For hours and other details, Click Here.
Does the MCTX warming center need any donations?
Thanks to all residents and partners who donated already; however, there is no additional need for donations at this time.
What areas are currently under a boil water notice?
Please see current MUDs with boil water notice below:
- Notice for Palmer Plantation 1
- Notice for Palmer Plantation 2
- Notice for Thunderbird Utility District System 1
- Notice for Harris County WCID-Fondren Road
- Fort Bend MUD #49
- Fort Bend MUD # 26
- Fort Bend County WCID No. 2
- Harris County MUD No. 122
- Quail Valley Utility District
- Southwest Harris County MUD No. 1
For more details, Click Here.
What are some water safety tips?
The Centers for Disease Control recommends that families with boil water notice should follow:
- Use bottled or boiled water for drinking, and to prepare and cook food.
- If bottled water is not available, bring water to a full rolling boil for 1 minute, then allow it to cool before use.
- Do not use water from any appliance connected to your water line, such as ice and water from a refrigerator.
- If you formula feed your child, provide ready-to-use formula, if available.
- In many situations, you can use tap water and soap to wash your hands. Follow the guidance from your local public health officials.
- If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- It is safe to wash clothes as usual.
- Pets can get sick by some of the same germs as people or spread germs to people. Provide bottled or boiled water after it has been cooled for pets to use.
- You can use tap water for household plants and gardens.
When will the boil water notice be lifted?
Boil Water Notice events typically run a course of at least five to seven days on average. So the current notices will be in place throughout the weekend.
Do residents still need to conserve water and energy?
Yes, even though power is back in most areas, it is essential to conserve energy as the power grid is fragile and if consumption is too high, there could be more outages.
Are there any road closures?
As of Feb. 18, 6 p.m. the City has no road closures.
What are the symptoms for carbon monoxide poisoning?
Some symptoms of carbon monoxide poisoning to watch for are:
- Dull headache
- Weakness
- Dizziness
- Nausea or vomiting
- Shortness of breath
- Confusion
- Blurred vision
- Loss of consciousness
Do we have a water distribution event?
Not at this time.
Are City offices open?
No, all non-essential offices are closed on Feb. 19 and will resume normal operations on Feb. 22. This includes:
- City Hall Front Lobby, 1522 Texas Pkwy.
- Inspections & Permits, 1522 Texas Pkwy.
- Municipal Court, 3845 Cartwright Rd.
- Recreation & Tennis Center, 2701 Cypress Point Dr.
Is the Quail Valley Golf Course & City Centre open?
Beginning Friday, Feb. 19, the Grille and the Golf Shop will have normal hours beginning; however, the golf courses will only open as weather permits.
What gas stations are open in the area?
Below are some of the gas stations that are open as of Feb. 18:
- All Gas Stations are open on FM 1092 from Ave E, except Shell at Cartwright
- Exxon 13920 Beltway 8 – open, but no gas
- Chevron 13915 Beltway 8 – closed and no gas
- All except the following has gas on Texas Parkway
- Chevron at Texas Parkway – open, but no gas
- Phillips 66, 802 Texas Parkway – open, but no gas
What food establishments are open?
To see a list of food establishments that are open as of Feb. 18, click this link: Open Food Establishments
What groceries are open?
Mostly all MCTX grocery stores are open but with adjusted hours, supply limits and some with no cold/freezer items due to power outages.
- H-E-B | 4724 Hwy. 6 & H-E-B | 8900 Hwy. 6
- Feb. 18, 19 stores and pharmacy open from 10 a.m. to 5 p.m.
- Feb. 20, 21 stores open 9 a.m. to 8 p.m.; pharmacy hours to be determined
- Curbside resumes on Monday, Feb. 22
- Harvest Market | 4603 Sienna Pkwy.
- Open regular hours 7 a.m. to 10 p.m.
- Walmart | 5501 Hwy. 6
- Fiesta Mart, LLC | 1530 Independence Blvd.
- Kroger | 6200 Hwy. 6
- Kroger | 10250 Hwy. 6
- Aldi | 6016 Sienna Ranch Rd.
Are schools closed?
Fort Bend ISD and Houston ISD campuses and facilities will be closed on Friday, Feb. 19.
Are COVID-19 vaccination sites open?
Fort Bend County COVID-19 vaccination sites will be open from noon to 6 p.m. on Feb. 19 and from 9 a.m. to 6 p.m. on Feb. 20.
When will solid waste service resume?
The Municipal Solid Waste provider WCA Waste Corp. has resumed services Thursday, Feb. 18. Residents are encouraged to place containers out by 7 a.m. on their scheduled pickup days. For additional updates, please call their customer service at 281.403.5800.
Is METRO service back?
METRO Houston resumed limited essential trips on Feb. 18. For more details, call 713.739.3823.
What are some tips to handle burst water pipes? 
Does City have a list of plumbers?
No, but below are some plumbers who are registered with the City:
Where can residents report price gouging?
Fort Bend residents may report to 832.471.1600 and Harris County residents may text complaints to 346.354.7459.
Is the state or other local agencies collecting data on damages related to this weather incident?
Yes, residents may submit damages to the state or to their respective counties. See links below:
State of Texas | Fort Bend County | Harris County
Are there any assistance from FEMA currently available.
As of Feb. 20, 2021, there are no individual assistance from Federal Emergency Management Agency in place for this winter event. However, it may be available later and all official information regarding FEMA assistance will be shared by the official local agencies.
FEMA is also warning citizens to be aware of scams and fraudulent claims; please do not share/submit vital information to anyone claiming it is for FEMA assistance.
Is there a list of resources that could assist residents during recovery?
Please list of potential resources provided by the Greater Houston Builders Association:
For more information about Missouri City, please watch the City website: www.missouricitytx.gov, like us on Facebook—fb/MissouriCityTX, follow us on Twitter and Instagram—@MissouriCityTX, and watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse).
Updated: 2.20.21 9:30 a.m. | All new updates are marked in italics.