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1. Do I need to request the initial exchange?

No, the refresh program is for every current resident. If you already have a new 96-gallon GFL cart, yours will not be replaced.

2. What size will I receive?

96 gallons for both trash and recycling. If you require a different size (after the initial delivery time frame) please call customer service at 281-403-5800. Recycle cart sizes are being increased to 96 gallons to encourage city-wide participation.

3. How do I know when I will get my cart?

The program will last for approximately 6 weeks. Recycle Carts (2nd Phase) will be delivered after all trash carts have been completed. Please place your cart out (if it’s full or not) on your designated collection day.

4. What if I need an additional cart?

Call customer service at 281-403-5800 to request an additional cart.

5. What if I have valet service with a different color lid?

The initial cart will be delivered with a standard lid and after the program is finished a team will change out the lids for identification.