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1. How do I schedule an inspection?

For building-related inspections, the General Contractor is responsible for scheduling all inspections.

Schedule Using MCTX Self-Service

If you are a contact on the permit application

• Log into the online MCTX Self-Service portal.
• Select “Dashboard” then select “View my permits” or select “My Work”.
• If you see the permit you are looking for, click on the associated “Permit Number”; If you do not see the permit you are looking for, try filtering your search by changing the type of Display; the type of Records; and/or the date range “In”.
• Select “Inspections” or locate the inspection type in the “Available Actions”. Select the inspections needed to start the process to schedule.
• Please note that inspections cannot be scheduled until a permit has been issued. Certain inspection types require approval or completion of a prerequisite inspection. Please confirm that all prerequisites are cleared before trying to schedule an inspection.

Schedule Using General Inspection Request Line(s)

• Commercial: 281-403-8551
• Residential: 281-403-4390

To schedule a fire permit-related inspection, please call 281-403-4311.

2. I have an inspection scheduled. What time will the inspector arrive?

Building inspections are completed based on the area of town where the inspection is being performed. All inspections are completed between 8 am and 3 pm. Timed inspections may be requested based on availability and the payment of associated fees. The timing of a building inspector’s arrival is affected by other inspections on the schedule that may take longer or finish sooner

For questions concerning the timing of a fire permit inspection, please contact the Fire Marshal's office.

For questions concerning the timing for a zoning compliance inspection (i.e. – mock wall, landscaping, architectural, signs), please email the Development Services Department - Planning and Development division.

For questions concerning a public works final inspection, please email the Public Works - Engineering division.

3. How do I locate the status of a scheduled inspection?

Upon completion of an inspection, all contacts that have email addresses on the inspection record will receive an email of the inspection status and a worksheet containing any additional information relevant to the inspection.

MCTX Self Service can be used to locate the status of an inspection.

If you are a contact on the permit application:

• Log into the online portal.
• Select “Dashboard” then select “View my permits” or select “My Work”;
• If you see the permit you are looking for, click on the associated “Permit Number”; If you do not see the permit you are looking for, try filtering your search by changing the type of Display; the type of Records; and/or the date range “In”.
• Select “Inspections” and select the inspection desired.

All MCTX Self Services users, registered or not:

• Select “Today’s Inspections” from the top bar.
• Search by date desired; by address; by permit number; or by inspection type.

4. How do I upload reports from third-party inspectors?

MCTX Self Service

If you are a contact on the permit application:

• Log into the online portal.
• Select “Dashboard” then select “View my permits” or select “My Work”.
• If you see the permit you are looking for, click on the associated “Permit Number”; If you do not see the permit you are looking for, try filtering your search by changing the type of Display; the type of Records; and/or the date range “In”.
• Select “Attachments”.
• An “Add Attachment” card in a blue box with a plus sign should be available from this page. If not, please email Development Services - Permits for assistance.
• Add the report and press “Submit”.
• Please allow 1 to 3 business days to process the request and update the permit record.